Return Authorization Policy
All returns must have an authorized RMA number issued by Precision Motion Controls.
Request Return Manufacture Authorization (RMA) number by phone, email. Precision Motion
Controls has the right to refuse any shipment at the customer’s expense if the RMA number is
not clearly referenced on the box or packing slip.
Ship the package to:
Precision motion Controls
5339 Prospect Rd. #209
San Jose, CA 95129
Purchase order is required for all repairs:
If the unit is concluded by Precision Motion Controls to be within warranty, charges will not
apply. If the unit is not under warranty the customer will be notified of the amount of the repair
charges. For any charges incurred on the repair unit, Precision Motion Controls will require
payment to be made prior to shipping for customers who do not have credit terms with
Precision Motion Controls.
Returned products must be shipped in protected containers and properly packaged to prevent
any physical damage. Precision Motion Controls is not responsible for any damages that
occurs during shipping. Products returned for repair must be in the same mechanical
configuration as when shipped from the factory.
Status of RMA:
Should you require an update on the status of your returned product, please contact customer
service via e-mail at service@Premotn.com or call 408-298-0898.
Customers are responsible for shipping charges to Precision Motion Controls for repair
services and Precision Motion Controls shall pay for return shipping (by ground transportation).
*Note For international orders: Customers shall pay all shipping charges, duties and taxes for
products returned to Precision Motion Controls.
A 25% restocking fee will apply for standard products returned for any other reason than failure.
Customers must contact Precision Motion Controls customer service to obtain a RMA number
prior to returning the product. Product returned must be in original condition (free of any
modifications done by customer). Non-standard products will not be accepted for any credit.
All motors and drivers warrant 1 year free of defects. Any non intended use, tampering, or
accidents will void the warranty of the products.
This policy is subject to change without prior notice.